Glazed Creations Course Terms and conditions

 
Glazed Creations Course booking terms and conditions.
Please note these ‘Terms and Conditions’ may be subject to change without notice.


Booking
All courses can be booked via our website.  Before you make your booking, please make sure you have reviewed the course content and understand who the course is being aimed at.  If you are unsure, please call us.
All current course costs and dates will be detailed on our website.
When payment is received for any of our courses your place is confirmed.


Invoicing and payment
All course fees are payable at the time of booking.
All payments must be made in pounds sterling.  VAT at current rate (20%) is chargeable on all courses Glazed Creations Limited provides in the UK.


Course attendance
It is the responsibility of the individual attending the course to ensure they are available at on the date of the course and they are able to attend.
Failure to attend the course will result in the full cost being incurred.


Cancellations and Amendments
Any requests for cancellations or transfers must be received in writing.
Changes will become effective on the date of written confirmation being received.
The appropriate cancellation charge will apply based on the cost of your booking, as shown below. (excluding extenuating circumstances which will be charged at Glazed Creation’s discretion.)
If the individual named on the booking form is unable to attend, we will accept a substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date.

In the event of there being insufficient numbers booked onto a course Glazed Creations  reserves the right to cancel or postpone the course.
In the event of cancellation of a course by Glazed Creations, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible.  All course fees paid will be reimbursed in full, or the payment will be transferred in full to another course.  Glazed Creations shall not accept liability for any consequential loss and shall have no liability to reimburse

Extenuating Circumstances
If you are unable to attend the course due to extenuating circumstances you must inform Glazed Creations in writing before the published start time of the course.
If you were unable to attend due to illness you must provide evidence in the form of a doctor's note.


Force Majeure
Glazed Creations shall not be liable to refund of fees or for any other penalty should courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.


Cancellation refunds:
Calendar days notice before the start date of the course
29 calendar days or more - Full refund 
Between 15 and 28 calendar days (inclusive) -50% refund 
Between 1 and 14 calendar days (inclusive) - No refund will be given
Failure to attend - Treated as late cancellation and no refund given




Terms of Trade